Paytm Mobile Solutions — Torturing in the return.refund process

Ankit1990

from Bengaluru, Karnataka

Address:	110051
Website:	paytm.com

Paytm I initiated the return request of an order (order id: [protected]) 2 weeks back.
I gave all the clarifications on email and shared all the requested pictures of the product along for the reason for the return.
And then, the return request was approved and pickup was scheduled for Jan 23rd, 2016.
No one came to for the return puck up.
I got a call from an executive today, and he was again asking about the reason for return.
Witnessing worst return/refund policy of Paytm
Guys, think 10 times before buying anything from Paytm
Amazon India Flipkart Snapdeal are way better than Paytm
They do not torture in their return/refund process.

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Jan 26, 2017

Updated by Ankit1990 Even after the return request is approved and pick up was scheduled. No one came to pick up the product and now, they are saying that I have received what I booked.

If you want the explanation again:
The lens description mentioned on your website is 18-55 AF-S
But I received, 18-55mm AF-P.
There are different models of the lens. I wanted AF-S which is why I bought it.
Why would I accept something which I have not ordered. And why there is so much argument in the return process.
If I want to return, I want to return.