Paytm Mobile Solutions — trying to cancel the order but unable to cancel it

Address:	Moradabad, Uttar Pradesh, 244001
Website:	paytmmall.com

I have placed an order on Paytmmall vide no. [protected] worth Rs 451 which is of Cadbury Dairy Milk Silk Miniatures Chocolate Gift Box 240gm on which no returns are allowed but cancellations are allowed till the time the product is not shipped...I tried to cancel the order over there but it is showing some error, so requesting you people to cancel my order no and refund my amount Rs 451 in the paytm wallet associated with it.

I hope you will cancel the order before it gets shipped because right now status is that order is Placed but still not cancelling the order...Waiting for an earliest & positive response from your end.

Send you mail on [protected]@paytm.com, contacted customer care but was on hold for almost 15 minutes but no response and then suddenly phone was cut.When given an option to cancel, why does the option not work, i don't know. I hope you will cancel the order.