[Resolved] Paytm Mobile Solutions — unable to login/reset my password through paytm.

yadavs1120

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201010
Website:	paytm.com

I have been calling paytm customer care to reset the password and get the sms on registered mobile number but did not get a single sms and everytime ivrs tells me that a reset link has been shared on my number.

There is no other method to reset the password or speak with paytm customer case. This is happening after kyc update, the paytm guy took pan, aadhar for kyc but seems either my data has been changed or not updated so far.

I am stuck with urgent transaction which i wanted to make through paytm.

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Apr 18, 2018

Complaint marked as Resolved

Met PAYTM KYC Team and they revalidated my details from their end. I was able to get the password reset link.

Apr 18, 2018

Updated by yadavs1120 Even I tried all the PAYTM number which are listed as their HeadOffice or Support but all seems to be useless. There is no way to connect with Customer Care.

This is happening post KYC Update, Neither my Aadhar nor PIN is matching which I set for my account.

Apr 18, 2018

Updated by yadavs1120 Please resolve this matter. I met PAYTM KYC Team and they helped me to revalidate the KYC and reset the password.

Paytm should improve their Support.