Paytm — money not credited back after failed transaction

Address:

East Singhbhum, Jharkhand

On 10th june at 5.31 pm, i transferred rs. 800 from my paytm wallet to another person's paytm wallet. I got the message from receiver that transaction failed. I checked my account and found about transaction failure while money was deducted from my wallet. I called up paytm helpline no [protected] where a lady advised me to ask receiver to give a call to paytm to get his issues sorted. I want to ask why a person who is to receive money is made to call paytm when it is my responsibility to make payment to him. Subsequently she advised me to ask receiver to log out and re-log in to his paytm account to receive money which i find is completely ridiculous. Thereafter, i talked to another person namely saurabh who after checking my account informed me about failed transaction and assured me the amount will be credited back to my wallet within 24 hours of failed transaction under the complaint reference 70415189. When i inquired about the reasons, he gave me lame excuse of technical server error. Later on i took up the matter with paytm directly through their portal helpdesk messaging services. Their response was even more baffling. First they mentioned that the transaction was successful and when i subsequently challenged them with facts and their inconsistent responses, they are now saying to have patience and my issue will be addressed in 2-5 working days.
This is utter nonsense. This is the matter of trust and credibility and i have serious doubt about their work ethics. I can't trust them for my small amount of rs. 800, leave aside using their services for higher amount..

Paytm stop false advertisement on media...

Requesting you to take this issue appropriately.
Thank you...