[Resolved]  Paytm — Non Refund of Balance in Paytm Cash of Rs 2,640

Address:Mumbai City, Maharashtra

While recharging Dish Tv for one year balance of Rs 2, 640 got deducted from my credit card instantly while Dish Tv is not recharged and transaction failure information received but my money of Rs 2, 640 is neither returned back nor it is credited in paytm cash instantly. I tried to call on[protected] but not got connected and while writing email to [protected]@paytm.com i got a compliant no[protected] but not got refund of my money. Call me on [protected] urgently to resolve this issue or email me on [protected]@gmail.com. Details of two order failed is enclosed for your easy reference. Paytm order no:[protected] 17 Dec'13 12:08 am Recharge of DishTV DTH [protected] ₹ 2640 Failed Amount paid ₹ 2640 Failed Bank Transaction Id: Not Available/Payment Not Done Paytm order no:[protected] 16 Dec'13 11:42 pm Recharge of DishTV DTH [protected] ₹ 2640 Failed 56 Free coupons sent to [protected]@gmail.com [[protected]] ₹ 0 Sent Amount paid ₹ 2640 Success Standard Chartered Bank Transaction Id: [protected] ₹ 2640 Please revert on priority.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

This is to inform you that amount of Rs. 2640 was refunded in your Paytm Cash account against Order Id[protected]. I further checked and it looks like you've used this amount for a transaction on Paytm. The details of the transaction are mentioned below:

Order number:[protected]
Amount: Rs. 250
Date of transaction: 31 Dec'13
Recharged number: [protected]

It is notable that you still have Rs. 2390 as your Paytm Cash balance in the form of a promocode. As soon as you log in to your account at www.paytm.com, it will be converted into wallet balance.

We hope the details shared above are sufficient towards the resolution of this issue.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer
Care [protected]@paytm.com
Dear Customer,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

This is to inform you that amount of Rs. 2640 was refunded in your Paytm Cash account. I further checked and it looks like you've used this amount for a transaction on Paytm. The details of the transaction are mentioned below:

Order number:[protected]
Amount: Rs. 250
Date of transaction: 31 Dec'13
Recharged number: [protected]

It is notable that you still have Rs. 2390 as your Paytm Cash balance. However, as of now, this balance is available in the form of a promocode. As soon as you log in to your account using website, it will be converted and credited into your wallet.

We hope the details shared above are sufficient towards the resolution of this issue.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer
Care [protected]@paytm.com

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