[Resolved]  Paytm — not able to use my cashback vouchers

Hi team,

Have purchased air conditioners and payment for that have been made through paytm app inorder to get inr 3000 cashback vouchers. So once transaction got completed have received the vouchers but while using that vouchers code in apply promo code section it shows invalid coupons. Hence, contacted paytm customer care and have explained every thing but he explained that he is not at all able to find any record for my purchase, so he requested me for screen shot and same was provided but still their customer care is rolling me that provided the error screen shot and all. Have asked them to go through the mail chain everything is present but so bad they are not bothered to go through the mail chain.

Request your intervention, please.

Paytm complaint no.[protected]

Also this vouchers has validity of 30 days, if issue not resolved by that time whole cashback will be wasted.

Moreover, attaching the order id snap shot fyr...

Regards,
Jigar thakker