Paytm — paytm cashback fraud

Address:	Mau, Uttar Pradesh, 275101
Website:	paytm.com

Recently i was shopping on paytm mall where i got a cashback offer from paytm named "buymoresavemore" in which they offered attractive cashback. I opted that coupon but then the site shown that is offer is valid only for minimum 10 nos. Of goods purchased.

I forcefully increased the purchase qnty. And ordered more then 10 items to get this cashback. I paid all amount in advance and my order number is : [protected].

Now after 7 days, some of goods has delivered and rest is in transit but i have received 0 cashback. I inquired with customer care, they just replied me that coupon was not applied at the time of final payment. I have applied the coupon code and because of coupon code qnty. Restriction, i purchased more items to qualify in the cashback, but now paytm is not accepting there own promise.

Due to all this bad experience, i tried to cancel the order because it is only 6 days i have made order & still more than half of items in in transit, not received but paytm site is not allowing me to return the order. I have mailed there customer care but they close my call without resolving it. Also there phone line customer care is out of order/not working at all.

It feel like cheated because we rely on paytm, paid them advance, extra shopping for qualifying cashback offer and now they deny their own commitment. Paytm is neither giving me cashback money, nor accepting return order request. Paytm customer care response is so pathetic, without solving my problem, they forcefully close the case.