Paytm Mobile Solutions — issue with paytm for refund related

Address:	Ghaziabad, Uttar Pradesh, 201201
Website:	Paytm.com

Dear team, i am facing issue in my paytm account.
I have booked train tickets through paytm but later i came to know, that the train (Nauchandi express) is cancelled on said dates & i want to cancel the tickets. But when i was trying to cancel the tickets it is not showing error which was already shared with your team & also i was also not able to cancel the tickets. Then i have written the mail to paytm & spoken with call center agent, as per him ticket will automatically canceled on the train departure date. After few days train was restored & paytm has asked me that now i want to travel on that date or cancel the tickets, i confirmed to your team to cancel my ticket because i was still not able to cancel the tickets & it is showing the error, then again i have written the mail to paytm care for the same then they have replied due to technical issue tickets were not cancelled, it will be resolved soon & my amount will be refunded. But till date it is not refunded. Now today i have received the mail from irctc that my tdr has been filed today but as per last communication given by paytm team that my tdr was filled on 8th july'17 which was wrong communication given by paytm team, i have sent mail to mr vijay shekhar sharma ceo of paytm but he is not bother about it, even there is any escalation matrix available with paytm, its almost 1 month crossed but my issue is still pending with paytm. Kindly get this resolved & arrange my refund.. Complaint numbers - order [protected]. Date of incident - 3rd july'17. Now i have approached you for resolution so request you to resolve my issue because paytm team is not looking this issue from day 1-