Paytm — paytm upi transaction

Address:

635001

Iam kaviyarasu from krishnagiri i was paytm user last two years on 9 august 2019 i was sent money on my paytm account through upi to my friend account the transaction was failed but the was not refunded to my account and after three days it shows the transaction was successful but the receiver not received the money i was raised a claim but i don't receive any further information so please refund my money rupees 2000