[Resolved] Paytm — Recharge unsuccessful but amount been debited from my account | |||
Hi, I had try to recharge Rs 100 from my paytm account. But after successive process of reorder for order number named[protected],[protected],[protected],[protected], it shows recharge status as failed. But An amount of Rs.100.00 has been debited from my account number XXXX0389 for an online payment txn done using HDFC Bank NetBanking. Please do the needful as soon as possible Regards, Divya Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
We are very sorry to read your issue here. The best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
This is to inform you that amount of Rs. 100 was refunded in your Paytm Cash account. I further checked and it looks like you've used this amount for a transaction on Paytm. The details of the transaction are mentioned below:
Order number:[protected]
Amount: Rs. 50
Date of transaction: 30 Jan'14
Recharged number: [protected]
It is notable that you still have Rs. 50 as your Paytm Cash balance.
We hope the details shared above are sufficient towards the resolution of this issue.
Should you require any other assistance, please send us a mail at [protected]@paytm.com.
Best Regards,
Paytm Customer
Care [protected]@paytm.com