Paytm — refund amount issue of shopping flip flop

Address:

360004

Respected sir/ma’am

I (Mohnish rajpara) from rajkot had ordered nike thong slipper on paytm worth ₹ 2469. After receiving that slipper there was size difference in both slipper so i returned it and ask for refund. They said refund will initiate by 6th nov, 2017 but they dint refund my amount. I tried to contact paytm many times but no response from paytm people.
So i request you to solve my issue and ask them to transfer that refund.
Along with this mail i’m sending you a copy of return and entire conversation with paytm.