[Resolved] Paytm — Rs 25000 deducted for payment towards purchase of IPhone 5C not refunded | |||
Rs 25000 were deducted from my account towards payment for iPhone 5C against order Number[protected] on September 4, 2014. The update reflected as payment failed but the amount was deducted from my account. I contacted the PayTM team on [protected]@paytm.com. I was assured of a solution withiwithin 72 hours but the amount has not been refunded yet. All I got is an intimation that the amount has been received and the order has been placed. Later the "My Orders" option showed the order as cancelled and amount refunded but the amount has not been refunded yet. Kindly check and resolve. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
We are very sorry to read your issue here. The best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That's our promise!
It indicate the transaction against Order Id[protected] got failed and later it was refunded back to your bank.
As per our records, we initiated the transfer of Rs. 25000 to your bank account from our side as of 04/09/2014. We suggest you please verify your bank statement till the date.
In case of delay in receiving refund, you can check with your bank with refund reference number 1922562.
Should you require any other assistance, please send us a mail at [protected]@paytm.com.
Best wishes,
Paytm Customer Care