Paytm — Selling the medical product without displaying the date of expiry.

Address:

West Singhbhum, Jharkhand, 833201

Sir, On 09.11.2015 I placed an order for Accu-Chek Testing Strip of 50 Strip vide order id [protected] for Rs. 777 including shipping charge. Thereafter the order was dispatched by the merchant and the Paytm customer care has also provided me the courier details for tracking the same. Thereafter all of a sudden on 13.11.2015 I received a message from Paytm that my order has been cancelled and reason for cancelling the same is delay in delivery. Sir I failed to understand as to when the order has already been shipped then there is no question of delay. I had also not made any grievance of delay in delivery of the same. Subsequently on 14.11.2015 it has been stated by the customer care that the order was cancelled due to lost in transit. When I protested for this on the ground of two different assertion then the customer care authorities has come out with earlier version that the order was cancelled by the merchant. Sir repeatedly protesting the reasoning of the customer care authorities on the ground that I had never requested for cancellation of order and without my consent the merchant, when accepted my order ha s no right to cancel the order. Second I simply want to know from the customer care authorities that what is the date of expiry of product. As you know it is a medical product and so far as I am aware in each of the medical product the date expiry must be stated. Suppose sir, I placed a order for accu-chek testing strip of 50 strip and the date of expiry of the product is December 15 or February 16 then it is not possible for the customer to use this strip well with the period of expiry. Under the law all medical product must display the date of expiry and in your web site so far as accu chek testing strip is concerned the date of expiry is not mentioned. Sir, the act and action of the customer care authorities is appears to be high handness. Sir, thereafter a almost more than ten mails requested the customer care authorities to forward my grievance to the higher authorities but the customer care authorities have come out with same and similar reply that your order has been cancelled by the merchant and the amount has been refunded. It also appears that the customer care authorities is hand in glove with the merchant and therefore they are evading to read the mail properly or give proper reply of my query. I also requested the customer care authorities that how without displaying the date of expiry you are selling the medical product causing undue harassment to the consumer. Sir I failed to understand as to whether the customer care authorities understand the English or knowing evading to give proper reply of my query. In spite of repeated request they are adamend not to forward my grievance to the higher authorities and also to give proper reply of my query. Hence this complaint with you with hope that you will consider the same carefully and provide me due succor to me. Sir, mere expressing apology does not solve the matter. Due to high handness action of the merchant and customer care authorities I have been deprived of the product which is very necessary so far as sugar patient is concerned. In spite of above the Paytm is not taking any action against the merchant. Merely refunding the amount will not sufficient so far as the customer is concerned. I had order the product when there is a 35% cash back and now there is only 25 % cash back. Sir who will bear the this difference of 10%. Sir I am enclosing herewith the entire correspondent done in between me and customer care authorities for your kind consideration. Sir, I am also making on ecommerce complaint against the Paytm for their high handness act. Sir I hope that you will consider my complaint carefully and provide me due succor to me. Today i tried to call the customer care authorities in their number [protected] but in could not find any option to talk with authorities concerned only ivr solution is feeded. Thereafter i also tried to call the care authorities in another number [protected] but none has picked up my telephone Awaiting an early reply