Paytm — Wallet hacked and emptied

Address:

Kamrup Metropolitan, Assam

My Paytm wallet password was compromised. But except my laptop and mobile, I didn’t use any other devices to login to my Paytm wallet. And except me nobody knows my paytm wallet credential and I havent shared with anyone. And as per paytm 2nd step verification, logging in to Paytm wallet from an unrecognized devices require OTP, so why didn’t paytm send OTP at that time when that fraud person was logging into my wallet. So even after my password was compromised, I don’t think it is my fault, because why paytm didn’t ask for OTP for logging to my account at that time.

Also I think paytm is not going to take any action against the MOBILE NUMBER [protected] who tried to recharge and [protected] which was recharged from my wallets.


This is totally (PAYTM) fault as why didn’t they asked for OTP when their server recognized unknown device for logging to my Paytm wallet.
And if paytm say that sometimes you doesn’t send OTP or your server fails to send OTP assuming that the person who is logging is the right person, THEN THIS INDICATE HOW WEAK IS YOUR SECURITY SYSTEM IS.

So as paytm didn’t send OTP or whatever reason it was, this is paytm security weakness and not my fault.
So I should get refund of my Paytm Wallet Balances of Rs 801.
Please help me.

And in a reply from paytm they said that ---- We have checked the history of the account and found that login was initiated from user side only, so somehow your password got compromised and someone has used the amount from your wallet.Also, request you to kindly reset your Paytm account password ASAP.
Unfortunately, services have already been provided and can not be refunded now.
How can they have provided services of recharging the other number without my consent i.e, without asking for OTP.

Please help me to get back my money.

Transaction receipt proof is attached herewith.