Paytmag — cancelled ticket amount are not refund

Dear sir,

My ticket was booked through paytmag bank and due to some personal issue i cancelled my ticket, but still i am not received my cancellation amount in my bank account.
My ticket transaction id is : [protected]
Pnr no : [protected]
Refund id : [protected]
Trans. Amt : 2020.00
Refund. Amt : 1510.0
Bank : paytmag
Booking date :[protected]:38am)
Cancel date : 02-03-18