Paytmmall — used and inappropriate products delivered

Address:	400009
Website:	paytmmall.com

Patymmall is selling used items on their online portal. I had ordered a laptop of 15970/- and extended warranty of 799/- on 16/11/18, on delivery date, I received mail that my order is been cancelled by the merchant & refund of only laptop was initiated, extended warranty was still left. Paytmmall executive Mr. Manish assured me that the full refund amount will be initiated soon & asked me to reorder laptop, So I reordered laptop on 21/11 paying 15970/-. On 22/11 i received that order, its box&label was damaged, seal was tempered, when opened box, it was containing a used laptop and charger was missing. I again called patymmall on 23/11/18 and had a word with Ms. Surabhi, for this type of product she just said that we can understand your concern and we will penalize the merchant, your return is been initiated and we will refund back your amount it will take 14 working days. My concern is about the mental trauma a consumer faces due to prepaid orders,