[Resolved] PayU — refund | |
Sir I have been refunded an amount of 3500 from payu on 21-11-18 with reference number[protected]. This amount was paid by me to headphone zone, 0n 18th and later refunded to me on the 21st as the product was unavailable. Sir, i humbly request you to look into the issue and help me by having the amount credited to my account. I've already spoken to the branch, and the helpline, but they were unable to help. Was this information helpful? | |
Jan 1, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Nov 28, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |
 2 Comments | |
Comments
Hi Pay U Team,
When asked about the following very clearly you came up with PayU ID's which cannot be considered as a valid
information for reference and proofs nor can be checked with ICICI .
1. The date on which the charge back was raised.
2. Scan copy of bank statement indicating the debit for the required transaction from your side- proof that you transferred the money to us.
3. The ICICI bank transaction ID (NOT YOUR PAY U ID), which was generated while transferring the amount to the respective ICICI bank, including the screenshot in a pdf format, of the transaction made .
https://www.consumercomplaints.inpayumoney-payumoney-are-you-defrauding-people-c2162157#c3287050
Now if this is not resolved, I will be filing a case in District Consumer court.
SPEAK UP.
Best Regards,
Gayathri
When asked about the following very clearly you came up with PayU ID's which cannot be considered as a valid
information for reference and proofs nor can be checked with ICICI .
1. The date on which the charge back was raised.
2. Scan copy of bank statement indicating the debit for the required transaction from your side- proof that you transferred the money to us.
3. The ICICI bank transaction ID (NOT YOUR PAY U ID), which was generated while transferring the amount to the respective ICICI bank, including the screenshot in a pdf format, of the transaction made .
https://www.consumercomplaints.inpayumoney-payumoney-are-you-defrauding-people-c2162157#c3287050
Now if this is not resolved, I will be filing a case in District Consumer court.
SPEAK UP.
Best Regards,
Gayathri
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If the amount has not been refunded yet, I'd suggest you to proceed legally if feasible for this.
PayU customer service isn't so consumer friendly and will never resolve the issue.
It has been 3 and a half months now and my money is not refunded yet. They keep saying that money is charge backed but they send you no proof validating the same. Highly suspicious behavior.
Best Regards,
Gayathri
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU