[Resolved] PayU — unauthorised transaction on sunday somebody purchased online without my permission otp r atm or netbanking please check the details sir plz sir | |||
Sir this is my account number axis account no:[protected] and also i am sending the transection details also 12-11-18 Ecom pur/xiaomi payu A/gurugram/111118/14:16 = 10000 Ecom pur/xiaomi payu A/gurugram/111118/14:17 = 10000 Ecom pur/xiaomi payu A/gurugram/111118/14:18 = 10000 Ecom pur/xiaomi payu A/gurugram/111118/14:20 = 10000 Ecom pur/xiaomi payu A/gurugram/111118/14:24 = 10000 Was this information helpful? | |||
Dec 17, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Nov 14, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||
 3 Comments | |||
Comments
I was booking rail ticket using ixigo on android through phonepe. Money was deducted from phonepe but ixigo didnt show booking confirmation. Phonepe transaction id C1811122105524484014379. That was going through payu gateway. Plz either show confirmation of booking or refund the amount.
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PayUMoney Customer Care's response, Nov 15, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
Hi Piyush Manoj and Suresh Kumar,
PAYU IS A FRAUDULENT AND CORRUPT COMPANY
If the amount has not been refunded yet, I'd suggest you to proceed legally if feasible for this.
PayU customer service isn't so consumer friendly and will never resolve the issue.
It has been 3 and a half months now and my money is not refunded yet. They keep saying that money is charge backed but they send you no proof validating the same. Highly suspicious behavior and a PAYU IS A FRAUDULENT COMPANY .
Best Regards,
Gayathri
PAYU IS A FRAUDULENT AND CORRUPT COMPANY
If the amount has not been refunded yet, I'd suggest you to proceed legally if feasible for this.
PayU customer service isn't so consumer friendly and will never resolve the issue.
It has been 3 and a half months now and my money is not refunded yet. They keep saying that money is charge backed but they send you no proof validating the same. Highly suspicious behavior and a PAYU IS A FRAUDULENT COMPANY .
Best Regards,
Gayathri
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We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU