[Resolved] PayUMoney — amount deducted but didn't get the service

manish@1996

from Bhiwadi, Rajasthan

Address:	New Delhi, Delhi
Website:	payumoney.com

I made a transaction on payumoney to buy madeeasy (Institute) test series, my amount got deducted after that it showed transaction failed and neither i got the service nor i get my money back.

This is my reference no.- igaeznicl8
Amount - 1436.06
Transaction made on the website - madeeasy.in
Made easy education priva
Date - 18/12/2018
Time-19:18
Please look into the matter asap.

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Jan 19, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU