[Resolved]  PayUMoney — Amount hold

My merchant id 6130724
Payumoney says that
As payment id:[protected] has been done using your own card, we will not be able to process this amount as self-transaction are prohibited at Payu Money. However, we will refund this transaction back to its source after TDR deduction for Rs 29292, and the same shall reflect in your account within 3-5 working days. Kindly approve.
But amount not refunded to customer credit card today till and this is not self transaction.