[Resolved] PayUMoney — Amount is debited but not credited to merchant

Ramtha

from Powai, Maharashtra

May 12, 2021

Address:

kadapa, Andhrapradesh

I made transaction for payment of house tax kadapa district, Andhra pradesh. its rediected throught payumoney gateway and i paid through google pay app. the amount is deducted but its not credited to the municpal corporation. am attaching the screen shot of payment.
We can see the google pay transaction id and the date of transaction.
please kindly help on these

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Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 12, 2021

PayUMoney Customer Care's response Hi,

Please help us with the needful PayU Payment ID or the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.

May 14, 2021

Updated by Ramtha Hi..
->Attached is the scan copy of bank statement for the amount that is debited -((bank_transaction)).
->Attached screen shot for the date and time i.e 28th April at 11.56 AM -(deduct_transaction_date_time)
-> mobile number and mail id is default one that is there in other snapshot, i didnt change it ([protected] and mail.[protected]@email.com) -(default_phone and mail ).

Please do let me know if need any further info

Verified Support

May 17, 2021

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Verified Support

Jun 06, 2021

PayUMoney Customer Care's response Hi!

As checked, this is a successful transaction via payment Id[protected]PayU id [protected] ) at our end and the amount for the same has been remitted to the merchant Government of Andhra Pradesh. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU