[Resolved] Payumoney — amount is not settled its 3 week and no response

 
3 Reviews
 Govind_007 on Oct 16, 2018
Hi,

We are having metchant account with payumoney and they are holding our payment from 3 weeks. They are not even replying emails or no call.

Payuoney is sounds now total scams. How can they hold customer money which does not belong to them.

Its total failure of service and we raised complain with rbi.

The min failure is they are not replying and not calling even after having merchant account. We have provided all proof of shipment and infect customer send them email to release payments and still they just want to scam for several lakhs of rupees.

amount is not settled its 3 week and no response
Complaint marked as Resolved Nov 18, 2018

Complaint Status


[Oct 16, 2018] PayUMoney customer support has been notified about the posted complaint.
Verified Support
PayUMoney Customer Care's response, Oct 17, 2018
Hi Govind,

Apologies for the inconvenience caused to you. Please help us with your MID at <merchantcare@payumoney.com> to check and assist you further.

Regards,
Team PayU
Updated by Govind_007, Oct 17, 2018
Thanks for your formality message however its 3 week we are sending emails with MID and other stuff . But you people made your mind to scam . How you can hold money which does not belongs to you even after customer given written confirmation to release the payment and you are making excuse of risk .

I would request people do not use this scam gateway else you will regret.
Verified Support
PayUMoney Customer Care's response, Oct 18, 2018
Hi Govind,

Apologies for the inconvenience caused to you. Please help us with your MID at <merchantcare@payumoney.com> to check and assist you further.

Regards,
Team PayU
Complaint comments  2 Comments     Updated: Share0Tweet0Share0

Comments

[protected]
while paying hmda lrs online payment through hdfc credit card xxxxxxxx 4794 there is a power cut while payment of hmda lrs so it is done twice so plz cancel this Id no[protected] of Rs-31149.67 plz refund the money to mentioned credit card
PayUMoney Customer Care's response, Oct 20, 2018
Verified Support

Hey Srikanth,

Please note that this is a successful TXN via PayUmoney Payment Id - 213395143 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - c7290f77b5086103ec46 in order to get the status at their end.

Regards,
Team PayU
PayUMoney is one of the biggest scam and fraud that is going on.

If you are a small to medium level merchant than I can guarantee you that you will get scammed. It’s just a matter of time.

This is how they scam.

When payments are small and not many they will send it to your bank account in time.
You will gain more confidence in them
Once you start receiving big payments, then one fine day they will stop depositing in your bank account. And they won’t even inform you.
You will think that there might be some delay and won’t stop your customers from paying
Finally you will contact them. For which they will reply after 3–4 days (at best).
During all this time, a lot of money would have accumulated at PayuMoney.
Now their Customer service will flatly decline to transfer money into your bank account. They will ask for various proofs. It doesn’t matter what proof you give they will keep asking something.

Or they will just stop replying to you.

You can’t contact them on phone so there is no way for you to do anything.

They will not even refund money to your customers. So either you have to refund money to your customer from your pocket or provide goods/service to your customer for free.

You will not go to police or court because that will cost you even more. Plus payumoney has their own legal team and much more money than you. So you cant win them in court as well.

Eventually, you will just give up.

Payumoney will keep all your money.

And scam someone else.

The End.
PayUMoney Customer Care's response, Oct 22, 2018
Verified Support

Hi Rakesh,

Apologies for the inconvenience caused to you. Please help us with your MID at <merchantcare@payumoney.com> to check and assist you further.

Regards,
Team PayU

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    Payumoney - amount is not settled its 3 week and no response