[Resolved] PayUMoney — 'cm90004 - duplicate record' but money deducted from account.

Meraj K

Address:

Plot No. 1349 A/2, New Mankapur, Nagpur-440030

I tried to register for counselling of cat 2020 on 14th sept 2020 at 8:50 pm. For rs 2000 payment via payu using central bank rupay debit card, it showed cm90004-duplicate record and rs 2000 was deducted from my account.

Sir the last date to apply for the registration is 16 september, 5:00 pm. The amount is deducted but registration couldn't be done.

Please refund my money today if possible or get my payment processed so i can register for the aforementioned cat 2020 exam before the deadline i. E 16th sep 2020 @ 5:00 pm.

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Sep 17, 2020

Complaint marked as Resolved

I registered this complaint then 'I also raised a query in the help desk section of CAT website and specificed the situation there', then next day sometime near afternoon when I checked the checked the CAT webiste it showed 'your application is accepted' notification.

PayUMoney customer support has been notified about the posted complaint.

Sep 17, 2020

Updated by Meraj K Sorry for the late response,
I registered this complaint then 'I also raised a query in the help desk section of CAT website and specificed the situation there', then next day sometime near afternoon when I checked the checked the CAT webiste it showed 'your application is accepted' notification.
Hope this helps...

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Comments

saketsuman

same problem happened with me. what to do next ? please guide.

PayUMoney Customer Care's response, Sep 16, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, we have already addressed your concern yesterday on our Twitter page. Request you to maintain one channel of communication in order to avoid any delay in resolution. Further, as informed earlier, your transaction was successful via PayU id 11110361457 and transaction Id - 2021572420200915111708 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

AHande

Same problem is being faced by me, what to do next ? Please respond and guide asap.

PayUMoney Customer Care's response, Sep 17, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU