[Resolved]  PayUMoney — complaint for payment settlement

Address:

Agra, Uttar Pradesh

[protected] Forwarded message[protected]From: Jitesh Rath <jitesh.[protected]@payu.in>Date: Fri, Mar 7, 2014 at 6:53 PMSubject: Re: complaint for payment settlementTo: Prabal Pratap Singh <[protected]@hindustanholiday.com>Cc: Gurjodhpal Singh <gurjodhpal.[protected]@payu.in> Hi Prabal The date of transaction is 19 Nov 2013 whereas book dates of tickets shared by you fall in Nov- 2013, Jan-2014, Feb-2014 and Mar-2014. The tickets shared by you are not valid proof. We see charge back risk in this transaction and will not be settling the same. Payment ID Amount Date Customer Name Customer Email Customer Phone Status 814016 20000.0 [protected]:36:30 swami.pratap.[protected]@gmail.com swami.pratap.[protected]@gmail.com [protected] Settlement in Process Thanks Jitesh On Fri, Mar 7, 2014 at 6:22 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear Sir, As per your commitment your update my status by 1st half of today but now 2nd half going to complete still I'm not receive any update from your side.kindly update my status ASAP. ThanksPrabal Pratap SinghOn Fri, Mar 7, 2014 at 3:25 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Reminder On Thu, Mar 6, 2014 at 5:35 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Thank you On Thu, Mar 6, 2014 at 5:32 PM, Gurjodhpal Singh <gurjodhpal.[protected]@payu.in> wrote: Hi PrabalShall update you in 1st half tomorrow as we will receive internal update tomorrow morning. RegardsGurjodhpal Singh On Thu, Mar 6, 2014 at 5:28 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear Sir, Please inform to me when you are provide update status.Thanks & regardsPrabal Pratap Singh Hindustan [protected]@hindustanholiday.com[protected] [protected]On Thu, Mar 6, 2014 at 2:23 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear sir, This is inform to you i was send proofs for both transactions separately for each transactions and also mention the amount. Kindly update the ASAP Thanks & regardsPrabal Pratap Singh Hindustan [protected]@hindustanholiday.com[protected] [protected]On Wed, Mar 5, 2014 at 12:12 PM, Gurjodhpal Singh <gurjodhpal.[protected]@payu.in> wrote: Hi PrabalThe tickets sent by you do not add upto transaction amounts. Please send proofs for both transactions separately- one mail for each transaction- keep transaction id as subject. Also mention amounts in each attachment. Payment ID Amount Customer Name Customer Email Customer Phone Status 809922 6995.0 Akhtar Husain [protected]@mail.com [protected] Settlement in Process 814016 20000.0 swami.pratap.[protected]@gmail.com swami.pratap.[protected]@gmail.com [protected] Settlement in Process RegardsGurjodhpal Singh On Tue, Mar 4, 2014 at 12:33 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear Sirthanks for you quick reply Thanks & RegardsPrabal Pratap Singh On Tue, Mar 4, 2014 at 12:10 PM, Gurjodhpal Singh <gurjodhpal.[protected]@payu.in> wrote: Hi PrabalThe concerned team is reviewing the proofs sent by you.We shall give you an update by EOD today.Regards Gurjodhpal Singh On Tue, Mar 4, 2014 at 9:55 AM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: reminder 2Can you please reply On Mon, Mar 3, 2014 at 6:47 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: still I'm waiting for your reply On Mon, Mar 3, 2014 at 9:52 AM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: reminder On Sat, Mar 1, 2014 at 2:35 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Revert a waiting On Fri, Feb 28, 2014 at 10:43 AM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear Sir, Please share updated the status of my all 3 Payments Thanks & RegardsPrabal Pratap Singh[protected][protected] On Tue, Feb 25, 2014 at 2:36 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear Sir, please share charge back detailsThanks & Regards Prabal pratap singh[protected] On Tue, Feb 25, 2014 at 11:18 AM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: revert a waiting On Mon, Feb 24, 2014 at 3:53 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear Sir, Kindly share charge back details because customer says I have not made any complaint regarding charge back previous complaint I'm also share complaint withdrawal Number. Thanks & RegardsPrabal Pratap Singh[protected] On Thu, Feb 20, 2014 at 8:48 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear Sir, I want to do the cross verification regarding charge back from the customer and bank side. please share the charge back details which you receive from your bank side. Thanks & RegardsPrabal Pratap Singh[protected] On Thu, Feb 20, 2014 at 4:58 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear Sir, i have shared a pdf invoice. if PDF invoice will not acceptabls as per charge back rules so.: 1-why your company was not informed to me for once. 2- you also informed that now all issued has been resolved of payment id 794770 (Rs.34975). 3- On 25Dec mail why you commented " you amount 26995/- hold till 18Feb.because The reason is that you have sold products with high risk of charge back. Only for your commitment i was not bother you. please try to understand my problem also. my hubble request to you kindly do something.Thanks & Regards Prabal Pratap Singh [protected] On Thu, Feb 20, 2014 at 12:10 PM, Gurjodhpal Singh <gurjodhpal.[protected]@payu.in> wrote: Hi PrabalThere is no new update from our end. We had informed you of charge back and requested you to share proof of delivery. You shared a pdf invoice which is not acceptable as per charge back rules. You are required to share the ticket or travel booking proofs for the transaction. But now you claim that you have deposited 34, 975/- to the buyer's account. This is not acceptable as per chargeback rules and we never advised you to do so. The refund is to be sent to the card from where transaction was done. To resolve the chargeback, please deposit INR 34, 975/- to our Nodal Account. We will not be able to settle your amount on hold till this pending chargeback is resolved.Please help me understand the action that you want from our end now. Regards Gurjodhpal Singh On Thu, Feb 20, 2014 at 12:05 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: please revert asap On Feb 19, 2014 8:51 PM, "Prabal Pratap Singh" <[protected]@hindustanholiday.com> wrote: Dear sir, on Dec 26 mail you informed to me that All issues will be resolve regarding of payment id 794770 and we will hold my payment 26995/- (809922, 814016) for 90days only if we will not receive any charge back or complaint regarding of payment id (809922, 814016) and if their was any problem in my pdf invoice and other details not applicable. why you have not informed me between 26th Dec to 17th Feb. Sir that is your company's fault. I'm Not responsible for this. if you need a NOC letter from customer side i can provide you but no need to hold my amount. Please release my payment and resolve on urgent bases.Thanks & RegardsPrabal Pratap Singh [protected][protected] On Wed, Feb 19, 2014 at 10:48 AM, Gurjodhpal Singh <gurjodhpal.[protected]@payu.in> wrote: Hi Prabal We had informed you of charge back and requested you to share proof of delivery. You shared a pdf invoice which is not acceptable as per charge back rules. You are required to share the ticket or travel booking proofs for the transaction. But now you claim that you have deposited 34, 975/- to the buyer's account. This is not acceptable as per chargeback rules and we never advised you to do so. The refund is to be sent to the card from where transaction was done. To resolve the chargeback, please deposit INR 34, 975/- to our Nodal Account. We will not be able to settle your amount on hold till this pending chargeback is resolved. Please help me understand the action that you want from our end now. Regards Gurjodhpal Singh On Wed, Feb 19, 2014 at 10:41 AM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear Sir, i have deposit on customer account only i also send you the scan copy of debit card witch is related to same account witch i have deposit if you want to prof of my deposit also attach my deposit slip if you want bank statement of the customer i will request him for statement. you are not able to hold my amount if you receive a chargeback why your company not updated to me. and Mr. Gurjodhpal its your duty to reply my all mails and call also. Dear Nitin Sir, Kindly read the bold line.Thanks & RegardsPrabal Pratap Singh[protected][protected] On Wed, Feb 19, 2014 at 10:21 AM, Gurjodhpal Singh <gurjodhpal.[protected]@payu.in> wrote: Hi PrabalDepositing cash into someone's account is not a solution to chargeback. We have conveyed the same to you yesterday as well.The refund has to go to the debit card of the buyer. There is no other way to close the chargeback. We have conveyed the same to you so many times since yesterday. To resolve the chargeback, please deposit INR 34, 975/- to our Nodal Account. We will not be able to settle your amount on hold till this pending chargeback is resolved. Also, please note that we will not be able to repeat this again on email or phone. Please consider this as final confirmation from our end. RegardsGurjodhpal Singh On Wed, Feb 19, 2014 at 9:31 AM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Kindly updated the status of your cross verification revert a waiting On Tue, Feb 18, 2014 at 5:34 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear Sir, From 26th December to 17 February why your company not inform to me for once. this is a chargeback rules? its your company fault not my end you need to settled my amount on urgent basis. I'm also refund hole amount to the customer.if you are inform to me for once why i was refund that amount.you can cross verified the bank Kindly updated the status of your verification. Thanks & RegardsPrabal Pratap Singh[protected] On Tue, Feb 18, 2014 at 5:15 PM, Gurjodhpal Singh <gurjodhpal.[protected]@payu.in> wrote: Hi PrabalThe refund has to go to the debit card of the buyer. There is no other way to close the chargeback. We have conveyed the same to you so many times since yesterday. Please understand that discussing the same point again & again & again & again does not change the chargeback rules.We will not be able to settle your amount on hold till this pending chargeback is resolved. RegardsGurjodhpal Singh On Tue, Feb 18, 2014 at 5:10 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear Mr.Gurjodhpal singh, thanks for your early reply. I'm ready to share the ticket or travel booking proofs for the transactions: Payment ID Amount Status 809922 6995 Settlement in Process 814016 20000 Settlement in ProcessFollowing the transaction I'm not able deposit in your account because customer pay throw debit card and personal he came to office for get refund he money you can do the cross verification to the bank. Payment ID Amount Status 794770 34975 CompletedPlease find the customer details My Full Name: Dhruba Kumar Sharma Branch Name: HDFC Bank, Darjeeling Branch Account Number:[protected] IFSC Code: HDFC 0000454Attachment file.:Customer Debit Card (Same card which he was made the payment)Voter ID CardDeposit slip also attach with previous mail if you need any type of documentation i will give you.Thanks & RegardsPrabal Pratap Singh[protected] On Tue, Feb 18, 2014 at 2:35 PM, Gurjodhpal Singh <gurjodhpal.[protected]@payu.in> wrote: Hi PrabalPlease share the ticket or travel booking proofs for the transactions: Payment ID Amount Status 809922 6995 Settlement in Process 814016 20000 Settlement in Process Following transaction has to be refunded to the Card of the buyer, please deposit the amount to our Nodal account for the same. Payment ID Amount Status 794770 34975 Completed RegardsGurjodhpal Singh On Tue, Feb 18, 2014 at 1:59 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear Mr. Gurjodhpal Singh, this is not a way to working why you are refund all the 3 Transaction amount to customers. on 25th Dec you are confirmed that now all issue are resolve behalf of 794770 payment id. and I have done all the bookings (809922, 814016Payment id) and Mr. D.k Sharma 794770 payment id.he was came to my office for take his refund amount. if you are infirm to me there is any charge back why we refund the amount. I'm not able to deposit the amount in your nodal account for refund all transaction if you need any document from Mr. D.k Sharma or other 2 transaction i can provide to you. Kindly resolve the issue ASAP Thanks & RegardsPrabal Pratap Singh[protected] On Tue, Feb 18, 2014 at 1:41 PM, Gurjodhpal Singh <gurjodhpal.[protected]@payu.in> wrote: Hi Prabal We have explained you the entire situation number of times. We had informed you of charge back and requested you to share proof of delivery. You shared a pdf invoice which is not acceptable as per charge back rules. You are required to share the ticket or travel booking proofs for the transaction. But now you claim that you have deposited 34, 975/- to the buyer's account. This is not acceptable and we never advised you to do so. The refund is to be sent to the card from where transaction was done. Please understand that the situation does not change by discussing it again and again and again. The only solution possible is the following. Following 3 are the transactions for your account: Payment IDAmount Status 794770 34975 Completed809922 6995 Settlement in Process814016 20000 Settlement in Process Please deposit INR 34, 975/- in our Nodal account NODAL BANK ACCOUNT Bank Name: Citi Bank Account Name: Ibibo Web Private Limited Account Number:[protected] IFSC Code: CITI0000002 When we receive this amount, we shall process refund for all the 3 transactions. We shall share the RRN number for these refunds with you. Please confirm when you have deposited INR 34, 975/- to our Nodal Account. You may write back to me in case you have any further query. RegardsGurjodhpal Singh On Tue, Feb 18, 2014 at 1:14 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: CCing Mr.Nitin Gupta SirDear Mr. Jitesh Rath, last converstion Dec 26, 2013 at 9:11 PM, Gurjodhpal Singh <gurjodhpal.[protected]@payu.in> wrote: Mr. Gurjodhpal sing committed "that your amount shall be on hold for 90 days from your last transaction. The pending amount shall be settled on 18th Feb 2014", after this I'm not receive any information regards charge back and any issue from the customer side or your bank when i was reminder on 17th Feb then you are telling me why? if you receive a charge back you need to inform me for once. why you are not inform? Kindly release my hold payment ASAP for you need any help for my hand i can.Thanks & Regards Prabal Pratap Singh[protected] On Tue, Feb 18, 2014 at 12:56 PM, Jitesh Rath <jitesh.[protected]@payu.in> wrote: Dear Prabal, As discussed, please find the solution as given below. Following 3 are the transactions for your account: Payment ID Amount Status 794770 34975 Completed 809922 6995 Settlement in Process 814016 20000 Settlement in Process Please deposit INR 34, 975/- in our Nodal account NODAL BANK ACCOUNT Bank Name: Citi Bank Account Name: Ibibo Web Private Limited Account Number:[protected] IFSC Code: CITI0000002 When we receive this amount, we shall process refund for all the 3 transactions. We shall share the RRN number for these refunds with you. Please confirm when you have deposited INR 34, 975/- to our Nodal Account. You may write back to me in case you have any further query. ThanksJiteshOn Tue, Feb 18, 2014 at 12:34 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: kindly updated the status On Mon, Feb 17, 2014 at 5:49 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: revert a waiting. On Mon, Feb 17, 2014 at 2:03 PM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear Sir, Only this option we are not ready to go because (Payment id 809922 814016) already provide the booking. what is the issue you can call and mail your bank for once again verify the deposit slip. all the issue are clear to you. Thanks & RegardsPrabal Pratap Singh[protected] On Mon, Feb 17, 2014 at 1:42 PM, Jitesh Rath <jitesh.[protected]@payu.in> wrote: Dear Prabal, Please note that we are unable to take this attachment as a proof of payment to buyer. Suggested solution is as given below. Following 3 are the transactions for your account: Payment ID Amount Status 794770 34975 Completed 809922 6995 Settlement in Process 814016 20000 Settlement in Process Please deposit INR 34, 975/- in our Nodal account NODAL BANK ACCOUNT Bank Name: Citi Bank Account Name: Ibibo Web Private Limited Account Number:[protected] IFSC Code: CITI0000002 When we receive this amount, we shall process refund for all the 3 transactions. We shall share the RRN number for these refunds with you. Please confirm when you have deposited INR 34, 975/- to our Nodal Account. You may write back to me in case you have any further query. ThanksJitesh On Mon, Feb 17, 2014 at 11:45 AM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Dear sir, please find the attachment file of Mr. D.k Sharma We have refund all the amount witch customer paid.kindly reconfirm to your bank and customer also. Kindly release the payment asapThanks & RegardsPrabal hindustan holiday On Mon, Feb 17, 2014 at 10:05 AM, Prabal Pratap Singh <[protected]@hindustanholiday.com> wrote: Reminder On Thu, Dec 26, 2013 at 9:11 PM, Gurjodhpal Singh <gurjodhpal.[protected]@payu.in> wrote: Dear Prabal I had personally called you and conveyed that your amount shall be on hold for 90 days from your last transaction. The pending amount shall be settled on 18th Feb 2014, provided we do not receive any chargeback. The reason was also conveyed to you. The reason is that you have sold products with high risk of charge back.The initial issue of FRAUD ALERT from the bank has been resolved. I had informed you the same as well. Post this you told us that you will deposit the settled amount (INR 34, 975/-) to our Nodal account and we may refund all the transactions. But that deposit is pending. In case you deposit INR 34, 975/- to our account, we will process refund for all the 3 transactions. The same was conveyed to you by Jitesh. Feel free to call me on [protected] in case you have any further queries. RegardsGurjodhpal Singh Director- PayUPaisa On Thu, Dec 26, 2013 at 8:29 PM, <[protected]@hindustanholiday.com> wrote: Dear Sir, As per your support executive they are says we can realize your payment before 90days Complete the transection. "this is not faire" My request is when I'll receive my Hold amount which is 6, 995+20, 00, 00=26, 995 complete ASAP Kindly share the particular date also. because I was follow your support team & Jitesh Rath so long time. if you need any type of confirmation & clarification so you can directly call to the customer or me also Payment ID Amount Date Customer Name Customer Phone Status 794770 34975 [protected]:10:20 D.k Sharma [protected] Completed 809922 6995 [protected]:14:18 Akhtar Husain [protected] Settlement in Process 814016 20000 [protected]:28:55 swami.pratap.[protected]@gmail.com [protected] Settlement in Process Revert a waiting Thanks & RegardsHindustan Holiday[protected]