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[Resolved]  PayUMoney — Did not get refund

My transaction was failed last week but amount has been deducted from my account. I haven't received refund yet.

Please find transaction details below:
Payment Amount 2348.00
Payment Id[protected]
Merchant Website/Store www.naazperfumes.com

Date/Time of Payment[protected]:46:24.0

Failure Message Transaction Failed at bank end.
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Oct 24, 2020
Complaint marked as Resolved 
I checked my account transaction history and yes, amount has been refunded. But I'm very disappointed that Payumoney took one week to refund, this experience will certainly make me think twice before using their payment gateway again
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2020
PayUMoney Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this transaction has been auto refunded on 18/10/2020 via ARN IXGAUKUXQ6. Please contact your issuing bank with the given ARN for further assistance.

Regards,
Team PayU
Complaint comments 
2 Comments

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Comments

My transaction was failed but my money got deducted from bank .
But i didn't get my refund back.

My transaction details :

Reply
PayUMoney Customer Care's response, Dec 14, 2020
Verified Support
Hey, this is a successful TXN via PayUmoney Payment ID 11789275377 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Regards
Team PayU
Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Regards
Team PayU
Reply

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