[Resolved] PayUMoney — excessive convenience fees charged! | |||
Payment ID[protected] Transaction I'd - f5d7b20cf6da39f96db5 I paid school fees on portal for RS 13400 but got deducted for 13543.84. When i checked why PayU is asking for 143 rs extra for the transaction, i was referred back to the school. But from the school we got a receipt of 13400 only. As per email interaction with PayU, their executive Satyapal is asking me to check with my bank when the convenience fee is charged by payU Need clarity and refund! Was this information helpful? | |||
Jul 13, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jun 11, 2019 PayUMoney Customer Care's response Hi, we are unable to trace any transaction with the provided details. Please share the below details at[protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||
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