[Resolved] PayUMoney — Fraud transactions by the website www.https://passportindia seva.in | |||
On 22.05.2021, I applied for my own and my son’s passport renewal online on www.https://passportsindiaseva.in/. I made two transactions of INR 3495 and INR 2495 from my credit card for the renewal of my passports. As per the terms of payment, the amount would include my fees for passports renewal and I would get a call from the passport officer to fix my appointment at the passport office Chandigarh as per the available time slots. The payment gateway was PAYU MONEY. After I made the payments I got two SMS from (JK-PAYUMN) and email from ([protected]@passportsindiaseva.in), which made me a little suspicious about the authenticity of the website. The reference numbers/application numbers in these SMS/EMAILS did not appear to be genuine. Thereafter, I have got emails from [protected]@passportsindiaseva.in stating that my appointment and my son’s appointment at the passport office chandigarh has been fixed for 24.05.2021(Monday). I was being further asked to make a payments of INR 2000 and INR1000 again at the RPO chandigarh at the time of my appointment(s). t I did some research online and found that these are fake websites. The details of the appointment /date /transaction id/ reference numbers etc. are all invalid. I will happily provide the necessary information, email/sms etc. to prove the above. I found out that the actual cost of the above services for 2 persons is INR2500. If PAY U MONEY is working with such dubious vendors/ service providers then it also effects their reputation and credibility. Such fraudulent websites must be checked/red flagged. This can be done, if responsible payment gateways like yourself will not let them get away with such fraudulent financial transactions . If they get away with this, they will get encouraged and scam more people. All this amounts to merchant fraud- to which PAY U MONEY I is also pray to. therefore I request you to reverse the charges.I can provide you all the necessary information/proof regrading the above. contact me at [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2021 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 25, 2021 PayUMoney Customer Care's response Hi, Please note that this is a successful transaction via Payment Id[protected] &[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - deb68cbb48d18dd9 & 76a9be53e746bd73 in order to get the status at their end. PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Regards, Team PayU Stay Safe! | |||
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I, MOHINDRA KUMAR, applied for my on-line passport, on 23 May, through a website https://passportsindiaseva.com and made on-line payment of Rs.3, 495 through Payment Gateway PayUMoney using my wife, Poonam Khetwani's debit card. As soon as the payment was made, I
got an email acknowledgement saying that my Appointment Schedule confirmation will be sent via mail within 24-48 hours.
Since, I didn't hear from them, I followed up through their email [protected]@passportsindiaseva.com but all my emails bounced back. When I tried to access the above website, it is no more appearing. I clearly sense that this is a fraud in which your Payment Gateway PayUMoney is used frequently by them.
Kindly investigate at your end and put in all your efforts to comprehend these scamsters. I would expect you to return my hard earned money as soon as possible.
Meanwhile, I intend to lodge a complaint with police cyber crime cell.
I may be contacted at my email: [protected]@yahoo.co.in. My mobile No. [protected]
Thank you,
Mohindra Kumar