[Resolved] PayUMoney — fraud transactions to payu wallet using my credit card details

Dr. Sowjanya

from Delhi, Delhi

Address:

New Delhi, Delhi, 110029

A fraud transaction of 63000/- happened on my sbi credit card (* * * 2528) to payu payment on 6th may, 2019 without my notice. Kindly cancel this transaction and refund my money! And also block the account which used my card details for this fraud transactions! Pata nahi aur kitne logon se paise loot raha hai ye wala account!

Y don't you verify people's accounts before letting them open an account with your wallet if they are genuine or not? Y don't you stop or block these fraud accounts?

Is this payment wallet exclusively for fraudsters? I see so many complaints of fraud transactions in this website of yours!

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Jun 15, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

PayUMoney Customer Care's response Hi,

Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Team PayU