[Resolved] PayUMoney — goods not received.. seller did not refund amount paid

Muanthang Thawmte

from Dhanbad, Jharkhand

Website:

www.lcdledspareparts.com

Bought a tv board bought for the second time on this website www.lcdledspareparts.com on august 25 2017 amounting rs 4500. Tv model was sony klv-40ex430 mother board. Listing on website kerba electronics shows product was in stock when i bought it. But i never received the package till now. Contacted the seller every week for nearly 3 months. But seller replied as product not in stock. So i requested the seller to refund the amount back i. E. Rs 4500. But seller/merchant does not reply or contact anymore. Even the website is now down for sale. I'm helpless. Please help me get my money back. I already bought a new tv. Here is the invoice

Payment details
Merchant details
Name: nand kumar mohite
Source: thirdparty
Address:
Haridash market, bank street, koti, hyderabad, telangana, hyderabad 500095,

Customer details
Name:
Muanthang

Mobile number: +91 [protected]
Email: [protected]@gmail.com
Address:

Payee information
Payment description

Order 1100

Merchant transaction indentifier

1100_17082556

Payment breakup
Convenience fee

` 0.00

Payment history
Status:completed
Suborder id:1100_17082556
Paid by: thawmte
Paid to: nand kumar mohite
Payment id:[protected]

Date

Action

Status

[protected]:16:00

Not started

Not started

[protected]:16:19

Transaction initiated

Initiated

[protected]:17:10

Money released to payumoney

Money with payumoney

[protected]:18:04

Payment released successfully

Payment released successfully

[protected]:29:16

Money settled to merchant

Completed

Amount : rs 4, 500.00
Delivery details
Delivery details uploaded by:

Nand kumar mohite

Delivery details uploaded on:

[protected]:17:10

Attachment:

Delivery details description:

Receipt

Settlement details
Settlement utr:

Citin[protected]

Settlement amount:

4, 393.80

Settled on:

[protected]:29:16

Transaction details
Transaction added on

Source reference id

Source

Payment mode

Amount

[protected]:16:19

[protected]

Payu

Dc
4, 500.00

+1 photos

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May 17, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 1100_17082556 in order to get the status at their end.

Regards,
Team PayU