[Resolved] PayUMoney — I did payment but I did not get service

rayees880

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500028

By using payumoney payment platform, i did payment to gopickfly.com for booking a courier. But that website registered as a3t factorymrp trading private limited with payumoney has not given me service. That website gopickfly owner said, he will do me refund, but he didn't do refund till now. His mobile is switched off, he didn't answer my calls... He texted me that he will provide me refund... But he didn't refund my amount till now... By using payumoney gateway, this website is collecting money but not giving service... I am unable to contact payumoney, as they don't have proper email address and number... They mentioned on payumoney website that, contact with merchant only... If their merchant not responding my calls, what i should do?...

Order amount rs 50.00
Payment id [protected]
Merchant order id gpf[protected]
Order date & time february[protected]:34:53 am
Merchant transaction identifier gpf[protected]

Was this information helpful?

No (0)

Yes (0)

May 3, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2019

PayUMoney Customer Care's response Hey,

Please note that this is a successful transaction via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

Mar 18, 2019

Updated by rayees880 Sir, merchant mobile is switched off now.Merchant is not responding to my mail.That website Gopickfly.com is collecting payments via payumoney and not providing service.That merchant has not answered my emails and messages till now...You contact merchant on my behalf and tell him to Refund my amount.

Verified Support

Mar 24, 2019

PayUMoney Customer Care's response Hey,

Please note that this is a successful transaction via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly and only he can help you get the status at their end.

Regards,
Team PayU

Related PayUMoney reviews

View all 3770 PayUMoney Reviews

Comments

sns1

from Bengaluru, Karnataka

Avenue11 Order number: 933424 (done on Tue, 5 Mar 2019)

I cancelled an order in Avenue11 because I received message that many items I ordered went out of stock and the amount has not credited back. Could you kindly credit back the amount at the earliest of Rs 361?

PayUMoney Customer Care's response, Mar 22, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

Ashu Gautam

My name ashu Gautam my payment i. D[protected] against i wany refund money 1000rs into trAnsfer to my bank account

PayUMoney Customer Care's response, Mar 22, 2019

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 236805895 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 5972440-236805895 in order to get the status at their end.

Regards,

Team PayU