[Resolved] PayUMoney — I recharged Rs.10000 on 25feb 9.27am through phonepe app the transaction is successful but the money didn't recieved after 48hours

[Resolved] PayUMoney — I recharged Rs.10000 on 25feb 9.27am through phonepe app the transaction is successful but the money didn't recieved after 48hours

M Mahajan Sumeet from Ghumarwin, Himachal Pradesh

Dear concern, I recharged the amount of Rs.10000 from phone pe app to PAYU merchant for recharging the new world amusement game on dated 25 feb, 2021 0927 hours.. The recharge is not completed till now.But the payment is successful from the phonepe app and transaction id is T2102250931555938460407. And Collect Id is C2102250927022412448833. And UTR:[protected]. So 48 hours had gone but recharged amount didnot added to my game wallet and not refunded and I can't contact with customer care of PAYU AND I send mail to PAYU merchant so many times but there is no reply from PAYU. So please sir look at this and please solve this issue as soon as possible. Thanks Regards Sumeet Gupta +1 photos Was this information helpful? No (0) Yes (1)
Aug 13, 2021 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Feb 28, 2021 PayUMoney Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance. • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used
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