[Resolved] PayUMoney — irctc - money deducted but ticket not booked from irctc

Syed Shehzade Ali Abidi

from Mahroni, Uttar Pradesh

Address:

Jhansi, Uttar Pradesh, 284002

Sir
I had booked a ticket on 4 june 2018 pay u money gateway. The money deducted but ticket not booked, then i contacted irctc they were saying that it will be refunded in 7 days.
But today it is more then 10 days and i have not received any refund.

The transection details are:
Transection id: [protected]
Booking date: 4 june 2018 (Pune-lucknow)
Transection amount: 3051/-

Sbi bank ref no.[protected]igadqssig5

To transfer inb avenues india private limeted
Please review this issue and refund my amount.

Thanks

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Jul 19, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU