[Resolved]  PayUMoney — irctc refund delays

Address:TC9/1882-2, P37A, Pullekonam Lane, Sasthamangalam, Trivandrum, Thiruvananthapuram, Kerala, 695010

Given below are the details of irctc refund orders pending from february 2018 onwards which has not been credited to my account so far. Both the transactions were through payumoney.

Transaction id [protected] refund id [protected]
Pnr [protected] rs 3085

Transaction id[protected] refund id [protected]
Pnr [protected] rs 6390

Regards
Srihari
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May 26, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2019
PayUMoney Customer Care's response
Hi,

The refund for transaction ID [protected] and [protected] has been successfully done via Bank ARN 75503729109028794838473 and 75503729079027952365697. Request you to kindly contact your bank and they shall assist you further on this.

Regards,
Team PayU
Complaint comments 

Comments

I have transferred 1 payment payment id[protected] to desire research this payment successfully transferred or refundable.
My gmail I'd-bheem.[protected]@gmail.com

PayUMoney Customer Care's response, May 6, 2019
Verified Support
Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 243365885 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 365945-243365885 in order to get the status at their end.

Regards,

Team PayU

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