[Resolved] PayUMoney — irctc refund pending

Md. Akil Ahmed

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700027

Hi! I had booked train tickets through irctc on 03.09.2018, but 2 times transactions failed, the transaction id are [protected] and [protected], but the money was deducted, it has not yet been credited to my bank account, where as the status shows "amount credited to bank" and the name of the bank is "payu money", it has been 2weeks and still the money has not been credited to my bank account. A total of rs.5590 is pending, kindly look into this matter and do the needful.
Thanks

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Oct 22, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU