[Resolved]  PayUMoney — irctc ticket cancelled refund

I have booked one ticket on irctc using my sbi visa card but i cancel ticket on irctc portal its showing money has been refunded back to payumpp but the refunded money has not been credited back to my account. Please look into matter
Bank: sbi visa debit card
Transaction id: [protected]
Cancellation/refund id: [protected]
Payutransaction id:[protected]
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Apr 29, 2020
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2020
PayUMoney Customer Care's response
Hi Sumanta,

As checked, the said transaction has been refunded to source account on 22/03/2020 via ARN 74661700083008207507966. Request you to check with your issuing bank and quote the given ARN for further assistance.

Regards,
Team PayU
Complaint comments 

Comments

Mene subhah [protected] per recharge Kiya 399 Ka lekin Mera number [protected] tha jo idea co Ka recharge Karna tha mere account se payment debit ho Gaya hai please refund my account Mukesh gour [protected] [protected]

PayUMoney Customer Care's response, Apr 6, 2020
Verified Support
Hi Mukesh,

We would like to inform you that the refund has been processed against the Payment ID: 312220980 on 03-04-2020 and the same will get credited into the source account within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.

Kindly contact the issuing bank, in case the amount is not credited to the account within the mentioned time.

Regards,
Team PayU

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