[Resolved] PayUMoney — irctc ticket refund money | |||||
I have canceled a ticket. The irctc website is showing that your refund has done in payummp. But i didn't get the amount 1040rs. As i was promised. So i request you guys to initiate the transaction as soon as possible. My transaction id-[protected] My cancellation id/refund id- [protected] Refund date-20th oct. 2017 Refund amount-1040rs. And my bank is rbl ltd. And i used rbl debit master card for the transaction purpose. Was this information helpful? | |||||
Nov 28, 2017 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Oct 24, 2017 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team | |||||
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PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refunds/replacements as per their policy in case of any issues.
For any concern regarding, delivery of the product/Payment receipt/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id in order to get the status at their end.
Regards,
Team PayU