[Resolved] PayUMoney — money debited from my account without my permission

[Resolved] PayUMoney — money debited from my account without my permission

P PrashantS22

Respected sir, My bank account got debited by 10000.00 rs twice which means a total of 20000.00 rs and i just got some details from my bank i. E. Ibibo otc no:[protected] and otc no:[protected] on date[protected] and also one more transaction attempt was done 0f rs 42999.00 today on date[protected] from your payu payment gateway. Hence i request you to share me the information of account from where this transaction has been done. Its written ibibo transaction so i contacted you. I can further give the reference number as well if you need. Kindly look into it and do the needful. Thank you sir Prashant kumar singh Email:-prashantiscool. [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Jun 17, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 16, 2019 PayUMoney Customer Care's response Hi Prashant, Your concern has already been addressed over the email sent by you under the case number 05087367. We request you to revert to the same for any more help or support. Regards, Team PayU
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Comments

Sreedev Sreekumar

from Ernakulam, Kerala

A transaction receipt have sent to me which I don't have any idea about. It says transaction of certain amount is successful. I haven't made any kind of transaction as such. I wanted to know what has happened, as it is a very serious security breach.

PayUMoney Customer Care's response, May 17, 2019

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 245754560 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - fds_iittm_1362_dd9c2f926c1a87954728 in order to get the status at their end.

Regards,

Team PayU

Guru Sivasubramanian

from Delhi, Delhi

I want to close my all loan taken in LazyPay. but when I called customer care they told, LazyPay doesn't have a feature to foreclose my loans. Please help me to close all my loan and I want to delete lazy pay account permanently.

LazyPay's reply, May 21, 2019

Hi,

Kindly write to us at wecare@lazypay.in with your registered contact details along with the exact issue you are facing and our team shall surely help you out on this.

Regards,
Team LazyPay

Mukundan T P

from Ernakulam, Kerala

I have recharged through independent tv on your payment id[protected].on 11 may 2019. but till day they have not provided me with any channel that i have requested i am deeply regretting the my decision to recharge through your app.

PayUMoney Customer Care's response, May 21, 2019

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id -246238432 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU