[Resolved] PayUMoney — money deducted but order not placed ..

himu1111

from Channarayapatna, Karnataka

Website:

www.scmustore.com

Hello Sir,
I am Himanshu Agarwal .. On 16 Jan at around 11pm I placed a order for a Weilong GTS 2 (black) and payed for it online through PayU Money .. money was deducted but the order was not placed ..

Message I received on deduction ..

Your payment(Id[protected] of Rs 1100.0 for www.scmustore.com is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj

SCMU is also not responding .. Please fix it ..
Thank you ..

Regards,
HIMANSHU AGARWAL

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Feb 22, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 2577 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU