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[Resolved]  PayUMoney — money deducted from my account and not received yet.

I have order a item from online order name renu saxena but i had paid two times 1, 222 + 1, 222
I have received only first amount 1, 222 on 2nd august.
I have not received another amount 1, 222 rupess
I have all details
I want my money back asap (1, 222)
Date 01/08/2019
1. Chq ref. No. Kpg-[protected] (Os paymoney [protected])
Complaint marked as Resolved 2019-09-27 00:45:47

Complaint Status

[Aug 17, 2019] PayUMoney customer support has been notified about the posted complaint.
Verified Support
PayUMoney Customer Care's response Aug 19, 2019

We are unable to trace any transaction with the provided details. Please share the below details at [protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used


Team PayU
Verified Support
PayUMoney Customer Care's response Aug 20, 2019

Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.


Team PayU
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