[Resolved]  PayUMoney — money deducted from my account but not received in the receiver's account

I transferred an amount of Rs 1210/- from my SBI Net Banking through PayUMoney on 1st June 2019 at 01.29 PM. Transaction reference no. [protected]IGAGGLCFJ7. Amount was deducted from my account. But the receiver has'nt received the payment yet. This is my first time of such an experience. Kindly refund the money to my account or the receiver's account. Attached the screenshots for reference. Request you to have a look on this on an urgent basis & do the needful.
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Jun 24, 2019
Complaint marked as Resolved 
Received a mail from [email protected] that payment will be initiated within 3 days.
PayUMoney customer support has been notified about the posted complaint.
Jun 04, 2019
Updated by Saranya Jayan
Merchant name: Pots & Petals
Verified Support
Jun 06, 2019
PayUMoney Customer Care's response
Hi,

The refund for transaction ID [protected] has been done from our end and shall reflect in your bank account within 3-5 working days (Excluding Saturday, Sunday and Public holidays).

Regards,
Team PayU
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