[Resolved] PayUMoney — money got deducted but no tirupati darshan tickets details received

[Resolved] PayUMoney — money got deducted but no tirupati darshan tickets details received

N Neeta Chavaria from Mumbai, Maharashtra

Hi, I booked tirupati darshan online tickets through payumoney at www.mybalaji.in website and money got deducted but i did not receive tickets or any details. While the transaction was complete message was displayed on website that they will call in 2 hours. Below is the details of transaction and i want my money to be refunded. Order amount rs 1600 Payment id[protected] Merchant order id slrkvam9 Order date & time october 6 2019 01:08:39 pm Merchant transaction identifier slrkvam9 Was this information helpful? No (0) Yes (0)
Nov 17, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Oct 07, 2019 PayUMoney Customer Care's response Hey, Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end. Regards, Team PayU Oct 16, 2019 Updated by Neeta Chavaria Hi, Transaction has been declined and for the same email received from PayUMoney then how you guys can say that it is a successful transaction and money has been remitted to the Merchant. Strict action needs to be taken against PayUMoney as they misguiding people with wrong information. Please check below details of Transaction failed received from PayUMoney and solve this issue ASAP. PayUmoney Facebook Twitter LinkedIn Dear Neeta Chavaria We noticed that your transaction with www.mybalaji.in has failed. Following are the transaction details: Merchant Name www.mybalaji.in Payment Amount 1600.00 Payment Id[protected] Merchant Website/Store www.mybalaji.in Date/Time of Payment[protected]:46:00.0 Failure Reason Transaction Dropped Verified Support Oct 17, 2019 PayUMoney Customer Care's response Hi, the transaction details shared earlier by you doesn't match with the details in the screenshot shared above. Kindly help us with the exact details to assist you in a better way. You can also raise a ticket through our website https://help.payu.in. Regards, Team PayU
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Comments

Raj Chejara

from Bengaluru, Karnataka

Please provide me the mail for my online darshan to tirupati. I already booked it through Padmavathi Travels but I didn't received the mail regarding the details of the darsan.

My Transaction ID is =[protected]

PayUMoney Customer Care's response, Oct 9, 2019

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 267095612 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

suryagunnam

from Khammam, Telangana

My payement id:[protected] I have paid the bill but in merchants websites it is showing failed please look into the issue and it’s happening many times.

PayUMoney Customer Care's response, Oct 15, 2019

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 274067837 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 608d83a786d6a199ce40 in order to get the status at their end.

Regards,

Team PayU