[Resolved] PayUMoney — money not transferred but amount debited from the account

mohammed sultan shariff

from Firozpur, Punjab

Address:

Bangalore, Karnataka, 563114

I have transferred rs. 47000 on 22nd of december 2017 from sbi net banking to zebpay as a merchant transfer total amounting to rs. 47685 including taxes. The amount has been debited from my account and it is not deposited in the zebpay account. Reference number [protected]igacozfsl4 shows in the bank statement... Please go through this and deposit my amount as soon as possible to my bank account or zebpay account..

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Apr 18, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Dec 26, 2017

Updated by mohammed sultan shariff On 22nd december i made a transaction of Rs 47685 to deposit money to zebpay account through payment gateway of pay U money. The amount is deducted from my bank account and the amount is not credited to zebpay account. In the bank statement it shows transaction is complete and in zebpay account it is showing transaction failed. I am continuously raising a ticket to zebpay and to my bank (SBI) with my bank statement and reference number is [protected]IGACOZFSL4 but the problem is not resolving at all. Both the bank and zebpay informed that the amount is stucked in the payment gateway payu money. This is the 5th day from the transaction but payu money is not credited my amount to bank or to zebpay account and not resolving my problem. Check out the attachment copy of my bank statement and deposit my amount as soon as possible to my zebpay account or bank account..
Email id- sultan.[protected]@gmail.com
Mobile number- [protected]

Verified Support

Mar 18, 2018

PayUMoney Customer Care's response Dear Customer,

Apologies for the delay in response.

Kindly help u]us in knowing if your query was resolved. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team