[Resolved] PayUMoney — money problem regarding refund

Adhithya Somaraj

from Bhubaneshwar, Odisha

Address:

Kottayam, Kerala

Sir/maa'm
I am adhithya somaraj. I had ordered for nokia 8.1 ₹29, 999.00with the
Order no: #61381through nokia website on march 31st and the payment has done through payu. But due to some financial issues i cancelled that order on the same day. But the refund has not been initiated to my account till now, and its been the 3rd week today. I recieved the reference id:5ca3145c6d442 regarding the refund from nokia website. But the money has not been initiated to my account till now. I contact with my bank, nokia helpline but there is no response from their side they are asking me to contact with the payu. Kindly please do the refund procedure as early as possible. Thankyou.

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May 30, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU