[Resolved]  PayUMoney — Money stuck in the Shoppers Application

Hi Payumoney Team.

This is regarding my money that is fraudulently stuck in the Shoppers App.
I made a payment of Rs 10, 001 and I am not able to withdraw it.
please help me in getting my money back as I am going through severe financial crisis. Any help is appreciated in getting the money backI have added the screenshot of the payment containing the Transaction I'd.
Email id: [protected]@gmail.com

Thanks,
Shikha Bisht
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2021
PayUMoney Customer Care's response
PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PayUMoney
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    3770
    Pending
    436
    Resolved
    2131
    PayUMoney Address
    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
    View all PayUMoney contact information