[Resolved] PayUMoney — money transaction not realised | |||||
I have paid through my netbanking an amount of 5000 + gst to buy bitcoin which is not yer realised Part of the mail sent to me is pasted below. Alert:click goo. Gl/aexhb4 to link aadhaar if applicable 17jan18: a/c 925577 debited by rs 5153;bal:rs 120084.06[inb/[protected]/payu. So sir it will be very helpful to me i[censored] kindly go through my complain a do the required at the earliest Was this information helpful? | |||||
Feb 23, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jan 23, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team | |||||
 3 Comments | |||||
Comments
Couldn't open a wallet for my account to transfer money to my bank
Dear Customer,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
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Please note that the amount for TXN ID 176779439-6693456097 is refunded successfully to your respective bank account under ARN No. 802016278609. Kindly contact your bank with the given reference number for further assistance.
Regards,
PayU Team