[Resolved] PayUMoney — Money transferred but no transaction id.

Sujit Kumar Majumdar

from KOLKATA, West Bengal

Sep 11, 2021

Address:

Kolkata-700094

I sent Rs.3768.00 to https://www.rechargedishtv.in/ for paying my annual subscription for renewing my Dish TV account using my credit card through payU portal. This transaction has been confirmed by my credit card service provider, but no acknowledgement from rechargedishtv or, payU. No trans Id given.
Two complaint tickets raised with payU help (Tkt Id.: FF[protected], dt. 10.09.21 and YV[protected], dt. 11.09.21). So far no solution.
Pl. help to get back my money (Rs.3768) transacted to payU.

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Oct 15, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 12, 2021

Updated by Sujit Kumar Majumdar No resolution till date

Verified Support

Sep 14, 2021

PayUMoney Customer Care's response Hi Sujit,

We would request you to contact the merchant directly for a refund amount-related issues. PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

Regards,
Team PayU