PayUMoney — my 15 transaction settlement not received

Dipendra99

Address:

PayUMoney Corporate Office Address: 4th Floor, Pearl Tower, Plot No 51, Institutional Area, Sector 32, Gurugram, Haryana 122001.

Hello i was raise my tickets on payumoney customer care portal 6th april 2020 number is sh[protected] for my 15 transection settelment on hold. Payumoney team not responding our emails. My 25000rs on hold and i dont know the reason behind of it. So please let me give my money back.

I was started payumoney gateway since last 15 days. When i was start service they transfers all my customers payment in my bank account susccsfully. But from last 6 days they stop deposit my customers payment in my bank account. My 15 transection settelment amount is 25000rs is on hold and i dont know reason behind of it. I also raise support ticket in there customer portal but they don't give reply on my query. I mentioned above my support ticket number and my mid number is 6977169.

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PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2020

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused.

We have shared your concern with our team to look into this on priority, they will check and connect with you soon. We will keep you updated.

Regards
Team PayU

Verified Support

Apr 11, 2020

PayUMoney Customer Care's response Hi,

As per your approval, the transactions have been refunded and the same will get credited into the source account within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.

We appreciate your patience in this regard.

Regards,
Team PayU

Apr 12, 2020

Updated by Dipendra99 ok thank you for your response