[Resolved] PayUMoney — my account was debited but it was cancelled

sangita lucy

from Ranchi, Jharkhand

Website:

udps pharmcon

I register for utkal university. My payment id was[protected] of rs. 1200. I recived a msg from payumn. But on site o[censored]dps pharmacon my payment was not done and there the oder was cancelledi done payment via netbanking.. My account was debited,, still i didnot either get money or registered for udps pharmacon. Only 1 day is remainng for udps registration.. Plz do somthing quickly

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Mar 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2018

PayUMoney Customer Care's response Hi Sangita,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team