PayUMoney — My settlement is on hold since more than six months

My PayU Merchant ID 8570584

From 10/05/2022 to 23/07/2022 i revenue ₹54500 amount via PayU Payment Button. After charging PayU servive fee, GST, etc; i have to recieve ₹53, 113.80 from PayU. But PayU put this settlement is on hold.

So i try to contact them for help, but i found they have not any helpline contact number or any physical office at any city near me. After that i try to chat with their bot system, where they answered me "Your settlement is on-hold." I also rised ticket and submit required documents, but there customer support do not solve my query.

I am paying their all service fee, taxes, etc. Then why i wait for more than last 6 months for my money ? Why they behave like a fraud ? I have been suffering from this headache for the past 6 months.

Its my humble request to PayU team please release my settlement amount as soon as possible.