[Resolved]  PayUMoney — neither get product nor get the refund

Address:Kolkata, West Bengal, 700040

I purchased a book on jun 8, 2018, from the merchant named: neon classes
With the payment id:[protected] and of merchant order id: 21536c07633f475017c8. I am writing this mail today on 1st september because when in june i contacted them the had told me to wait and assured me that they would call me so i was waiting and after some day i forget. On 1st september neither the book has arrived yet nor i have gotten my refund. I want my refund back.
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Oct 5, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 03, 2018
PayUMoney Customer Care's response
Hey,

Please note that this is a successful Transaction at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU
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